Advanced Features

Database Administration

This feature is available to enterprise systems for making connections to a JDBC database and using the system migration feature. Please see the Enterprise documentation for additional information.

Event Scheduling

This menu is used for defining scheduled events for the system. Events include the following :

These events can be set to repeat according to various time increments (e.g. daily, monthly, every two weeks, every six months, etc.). Events can end after a specific date, after a set number or repetitions, or they can run indefinately.

Events can be set to execute two different tasks:
A) Send An Email - Recipients added to the Notify List will receive an email each time the event executes. The email's subject and body (message) can be set, and it can also include a report, filter, and/or chart.
B) Create a System Backup - Automatic backups can be accomplised with this task.

Note:

Import Data

This feature allows the administrator to import a set of bugs from a file. Currently, we only support the CSV format. The first row of the CSV file needs to define the fields, which are used in each column. These fields must match the fields that are defined in the system. If not, an error message will be given, indicating which field name is not being accepted. There is an import check screen that is shown prior to the import, so that the system can summarize the information that it has received.

The "Remove All Data" feature permanently removes all bugs from the system. The main purpose of this feature is to empty a database and start from scratch. This feature is mainly used to clear a system prior to importing existing bugs from another system.

Export Data

This feature allows the administrator to export bug data to a file. Currently, we only support CSV and XML formats.

Export Options
Column selection - the administrator can select only the fields that are desired. The selection defaults to the filter that is currently set.
Data Format - the format desired in the export file.
Include Headings - output the field headings as the first row (ie: CSV file)
Include History - summarize the history of the bugs.
CSV - history is done using [H#] entries in a separate column for each history element. The field name is also preceded by "[H] ", so as not to confuse the current state information, where the titles would be the same.
XML - history is provided in the element for each bug.

SOAP functions

This menu allows you to enable SOAP functionality which allows communication to the system from external applications. SOAP enables the system for a commmand line interface, CVS integration and other external applications.

Exception Log

This menu allows you to view internal exceptions that may occur during the operation of your system. These messages are useful for determining if something abnormal is happening with your system and the information is useful to our support staff if a problem should arise.

System Info

The System Info page lists all information about the server. This includes the JVM that is running and the OS being used.

Backups

The backup utility allows an administrator to create a backup directory of their current system. This process should be done consistently in case any problems arise such as machine failure. The backup directory that is created should always be copied and stored on a separate machine.

Two types of backups can be created. A complete backup of all files on the system will copy all the executables and installation files. A backup of all data files is all that is needed because they can be copied over a fresh installation. This option is also very common for moving a system to a new machine.

Unarchive

Archived issues are stored in an archive state in case the information is again needed a some time in the future. The unarchive menu allows you look for issues in this state and reload them into the system.

System Message

This menu allows you to perform system notifications to sets of users. It can be useful for things such as system restarts or general announcements.

Shutdown

The Shutdown page gives the administrator the option to do a safe shutdown of the server.