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User Guide Overview Login Main Menu Notifications Creating Issues Updating Issues User Profile Filters Reports Charts
Admin Guide Overview Users Groups Server Configuration SMTP Settings Notify List Customize Strings Default Fields Custom Fields Field Hierarchy Field Control Field Order Color Coding Additional CSS Workflow Rank / Escalation Advanced Features Anonymous Access Anonymous Email Retrieval
Setup Requirements Installing Quick Start Configuring Customizing FAQ
Custom Fields allow you to create any field types that you may need. These fields appear immediately after the default fields and just before the Description.
Letter Date or Time Component Examples G Era designator AD y Year 1996; 96 M Month in year July; Jul; 07 w Week in year 27 W Week in month 2 D Day in year 189 d Day in month 10 F Day of week in month 2 E Day in week Tuesday; Tue a Am/pm marker PM H Hour in day (0-23) 0 k Hour in day (1-24) 24 K Hour in am/pm (0-11) 0 h Hour in am/pm (1-12) 12 m Minute in hour 30 s Second in minute 55 S Millisecond 978 z Time zone Pacific Standard Time; PST; GMT-08:00 Z Time zone -0800
G
AD
y
1996
96
M
July
Jul
07
w
27
W
2
D
189
d
10
F
E
Tuesday
Tue
a
PM
H
0
k
24
K
h
12
m
30
s
55
S
978
z
Pacific Standard Time
PST
GMT-08:00
Z
-0800
Date and Time Pattern Result "yyyy.MM.dd G 'at' HH:mm:ss z" 2001.07.04 AD at 12:08:56 PDT "EEE, MMM d, ''yy" Wed, Jul 4, '01 "h:mm a" 12:08 PM "hh 'o''clock' a, zzzz" 12 o'clock PM, Pacific Daylight Time "K:mm a, z" 0:08 PM, PDT "yyyyy.MMMMM.dd GGG hh:mm aaa" 02001.July.04 AD 12:08 PM "EEE, d MMM yyyy HH:mm:ss Z" Wed, 4 Jul 2001 12:08:56 -0700 "yyMMddHHmmssZ" 010704120856-0700
"yyyy.MM.dd G 'at' HH:mm:ss z"
2001.07.04 AD at 12:08:56 PDT
"EEE, MMM d, ''yy"
Wed, Jul 4, '01
"h:mm a"
12:08 PM
"hh 'o''clock' a, zzzz"
12 o'clock PM, Pacific Daylight Time
"K:mm a, z"
0:08 PM, PDT
"yyyyy.MMMMM.dd GGG hh:mm aaa"
02001.July.04 AD 12:08 PM
"EEE, d MMM yyyy HH:mm:ss Z"
Wed, 4 Jul 2001 12:08:56 -0700
"yyMMddHHmmssZ"
010704120856-0700
When custom fields are created, they are added to the Details section of the entry screens between the default fields, and the description textarea. The fields are laid out in pairs (left/right column), using the order configured on the "Fields" page.
Field History Checkbox - Fields values may be kept historically if required, by selecting this checkbox. This means that the field will be located in the History Trail, rather than the Details section. Bottom of Form
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