System Concepts
    Overview
    Notification Rules
    Field Layout
    Anonymous / Helpdesk
    Customizations
    Database Myths

 User Guide
    Overview
    Login
    Main Menu
    Notifications
    Creating Issues
    Updating Issues
    User Profile
    Filters
    Reports
    Charts

 Admin Guide
    Overview
    Users
    Groups
    Server Configuration
    SMTP Settings
    Notify List
    Customize Strings
    Default Fields
    Custom Fields
    Field Hierarchy
    Field Control
    Field Order
    Color Coding
    Additional CSS
    Workflow
    Rank / Escalation
    Advanced Features
    Anonymous Access
    Anonymous Email Retrieval

 Setup
    Requirements
    Installing
    Quick Start
    Configuring
    Customizing
    FAQ

Fast BugTrack offers the following comprehensive documentation as part of our acclaimed support package.

Technical Publications

Download our technical publications by clicking the links below.

Alcea Fast BugTrack Administrator Manual (PDF)

Alcea Fast BugTrack User Manual (PDF)

Enterprise Manual (PDF)

The administrator manual outlines administration functions. The user manual outlines global functions that can be performed by both administrators and system users.

Note: When the manual opens, right-click Save As to save the document to your computer. Please note that these documents have been formatted for double-sided printing, which means that several blank pages will print if you choose a single-sided printing option.

Online Documentation

Click the links in the left-hand column to access our online documentation. Clicking the Help link within the Fast BugTrack software application itself automatically connects you to our online documentation.

The online documentation is grouped into four sections:

    System Concepts - explains some of the major features of the system from a normal user perspective. Specifics about each option are described in more depth within the admin section.

    User - describes and explains the pages that a user encounters.

    Admin - explains the admin pages and their settings.

    Set Up - lists the information required by administrators to set up the system.

Additional Information

Please download our brochure, which outlines Fast BugTrack's key selling features, by clicking here.

 

We welcome all questions and comments : bugtrack@alceatech.com

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