System Concepts
    Overview
    Notification Rules
    Field Layout
    Anonymous / Helpdesk
    Customizations
    Database Myths

 User Guide
    Overview
    Login
    Main Menu
    Notifications
    Creating Issues
    Updating Issues
    User Profile
    Filters
    Reports
    Charts

 Admin Guide
    Overview
    Users
    Groups
    Server Configuration
    SMTP Settings
    Notify List
    Customize Strings
    Default Fields
    Custom Fields
    Field Hierarchy
    Field Control
    Field Order
    Color Coding
    Additional CSS
    Workflow
    Rank / Escalation
    Advanced Features
    Anonymous Access
    Anonymous Email Retrieval

 Setup
    Requirements
    Installing
    Quick Start
    Configuring
    Customizing
    FAQ

Windows Instructions:

After downloading, double-click install.exe

Notes

  • If you do not have a Java virtual machine installed, be sure to download the package above which includes one.

Mac OS Classic (8.1 or greater) Instructions:

After downloading, double-click install

Notes

  • Requires PowerPC and Mac OS 8.1 or later
  • If you do not have a Java virtual machine installed, be sure to download the package above which includes one.
  • The installer is MacBinary encoded and will be automatically decoded after downloading.
  • If it does not, you can decode it using StuffIt Expander 4.5 or later

Solaris Instructions:

After downloading open a shell and, cd to the directory where you downloaded the installer.
At the prompt type: sh ./install.bin

Notes

  • If you do not have a Java virtual machine installed, be sure to download the package above which includes one. Otherwise you may need to download one from Sun's Java web site.

Linux Instructions:

After downloading open a shell and, cd to the directory where you downloaded the installer.
At the prompt type: sh ./install.bin

Notes

  • If you do not have a Java virtual machine installed, be sure to download the package above which includes one. Otherwise you may need to download one from Sun's Java web site or contact your OS manufacturer.

Unix Instructions:

After downloading open a shell and, cd to the directory where you downloaded the installer.
At the prompt type: sh ./install.bin

Notes

  • You need to install a Java 1.1.4 (or later) virtual machine. You can download one from Sun's Java web site, or contact your OS manufacturer.
 

We welcome all questions and comments : bugtrack@alceatech.com

Home | Overview | Features | Screenshots | News
Upgrades | Documentation | Site Map
Downloads | Online Demo
Licensing | Hosting | Extended Support
Alcea | Team | Customers | Contact

Alcea Technologies Inc